Privacy Policy

My Luna by Alexandra Sowden
Last Updated: 2024-10-26

At My Luna by Alexandra Sowden, your privacy is a priority. We are committed to empowering, nurturing, and inspiring personal transformation through astrology and Human Design, and we handle your personal information with care, respect, and responsibility. This policy outlines how we collect, use, and safeguard your data, ensuring transparency and trust throughout your journey with us.

By using our website (www.myluna.com.au) or engaging with our services, you agree to the practices described below.

Who We Are

My Luna by Alexandra Sowden offers Astrology and Human Design services designed to guide individuals toward self-discovery and meaningful transformation.

Our registered business details are in:
Brisbane, Queensland 4000, Australia
ACN: 678 857 451

If you have questions about this policy or your data, please contact us at hello@myluna.com.au

Personal Information We Collect

We only collect the personal information necessary to deliver personalized services:

  • Contact Information: Your name, email, and phone number for bookings and communication.
  • Birth Data: Date, time, and place of birth for Astrology and Human Design readings.
  • Payment Information: Required for processing purchases, securely handled by Stripe.
  • Website Activity: IP address, browser type, and browsing behavior to enhance user experience.

How We Use Your Information

We use your personal data to:

  • Deliver personalized readings, reports, and coaching sessions.
  • Manage bookings, confirmations, and follow-ups.
  • Process payments and respond to requests, including rescheduling or refunds.
  • Improve the functionality and performance of our website.

Account Information

Creating an account allows you to easily manage bookings and purchases. We collect your name and email to set up your account. You may request to delete your account at any time by contacting hello@myluna.com.au.

Payment Information

Payments are securely processed by Stripe, and we do not store your payment details. Stripe handles all sensitive information in accordance with their privacy policy. Please refer to Stripe’s Privacy Policy for more details.

Visitors to Our Website and Cookies

We use Google Analytics to analyze website traffic and enhance your browsing experience. This tool collects anonymous data, such as the number of visitors, the pages viewed, and how visitors interact with our site.

Cookies We Use:

  • Session Cookies: Track your cart and recently viewed products.
  • Login Cookies: Save your login information if you select “Remember Me.”
  • Analytics Cookies: Provide insights into visitor behavior to improve our offerings.

You can disable cookies through your browser settings, but this may affect website functionality. For more information on cookies, visit All About Cookies.

How Long We Retain Your Data

We retain your data only as long as necessary to provide our services and comply with legal requirements. If you have an account, your information will be stored until you request deletion. You may also request a copy of the personal data we hold about you at any time.

Your Rights Over Your Data

You have the following rights:

  • Access Your Data: Request a copy of your personal information.
  • Update Your Data: Correct any inaccuracies in the information we hold.
  • Delete Your Data: Request the removal of your personal data (subject to legal obligations).
  • Withdraw Consent: Opt out of any direct communications from us at any time.

To exercise your rights, please contact us at hello@myluna.com.au.

How We Protect Your Data

We use industry-standard security measures to protect your data. Our website is encrypted with an SSL certificate to secure your personal information during transmission. We regularly review our security practices to ensure your data remains safe and confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the new effective date. Continued use of our website and services constitutes acceptance of any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: hello@myluna.com.au
Address: Brisbane, Queensland 4000, Australia

At My Luna by Alexandra Sowden, we are honored to walk alongside you on your journey. Your trust is essential to us, and we are committed to handling your personal data with care, ensuring every interaction with us nurtures your transformation and supports your highest good.